イラフ SUI ラグジュアリーコレクションホテル 沖縄宮古 新着情報ページです。

Thank you for choosing IRAPH SUI, a Luxury Collection Hotel, Miyako Okinawa.

We have recently received reports that some guests who made reservations through online booking platforms such as Booking.com have received suspicious messages (via email, SMS, messaging applications, or other channels) falsely claiming to be from our hotel or the reservation platform.

These messages may appear to request confirmation or updates regarding reservation details and may contain links directing recipients to fraudulent websites. In some cases, guests have been asked to provide personal information or credit card details.

Information from Our Hotel
Please be advised that IRAPH SUI, a Luxury Collection Hotel, Miyako Okinawa will never:

• Request your credit card information or personal information through messaging applications or similar communication tools.
• Ask you to make payments or enter personal information through links to external websites.
• Instruct you to pay accommodation charges by bank transfer.

If you receive any communication that falls under the above categories, please exercise extreme caution.

If You Receive a Suspicious Message
To help prevent potential fraud or misuse of your information, we kindly ask that you:

• Do not access any URL or link included in the message.
• Do not enter any personal information or credit card details.
• Delete the message and contact our hotel for assistance.

Current Status
Relevant parties are currently investigating this matter. While the investigation is ongoing, we would like to reassure our guests that we continue to implement appropriate security measures for the protection of customer information. At this time, we have not received any reports indicating that customer information has been leaked from our hotel.

Apology to Our Guests
We sincerely apologize for any concern or inconvenience this situation may have caused. We will continue to work closely with the relevant parties to gather information, strengthen preventive measures, and maintain a safe and secure environment for all of our guests.
Thank you for your understanding and continued support.

IRAPH SUI, a Luxury Collection Hotel, Miyako Okinawa